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Logistics Customer Services Manager - Construction

Job Title

Logistics Customer Services Manager - Construction

Reference13888513001_777469
RecruiterMichael Page Procurement & Supply Chain
Industry SectorBuilding, Construction, Logistics Services, Transport & Distribution
Salary£30,000 to £40,000 per annum
BenefitsBenefits
Town/CityBristol
LocationsAvon, Cornwall, Devon, Somerset, South West, Wiltshire
Contract TypePermanent
Job CategoriesCustomer Service, Logistics Jobs, Operations
Date Posted15 January 2018

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This is an exciting opportunity for an individual with strong logistics knowledge and exceptional customer-facing experience. As the customer face, you will be responsible for building ongoing strong relationships with sites across your region to ensure customers receive products and services as requested - on time and in full.

Client Details

Our client is a national house-building company and this exciting, autonomous role sits within their logistics division, responsible for the movement of materials and an integral aspect of their supply chain. This role will be based in Bristol but will cover a large area across the South and South Wales.

Description

The key responsibilities of this role include:
  • Ensuring customer receives requested products and services OTIF (On Time In Full)
  • Tracking regional volumes and comparing to forecasted volumes, understanding reasons for variance and taking appropriate actions
  • Managing several regional business units - pre-site meetings and ongoing visits throughout build
  • Being the first point of contact for the regional and site management teams and building strong relationships
  • Keep records of customer communications - tracking and monitoring trends
  • Identifying opportunities to improve service to the regions

Profile

The successful candidate will possess the following skills and experience:
  • Strong technical and operational knowledge
  • Previous experience within a logistics role, particularly in managing OTIF and tracking regional volumes
  • Happy working autonomously and a self starter
  • Excellent verbal and written communication skills
  • Analytically minded
  • Knowledge of Sage X3 is an advantage

Job Offer

The successful Logistics Account Manager will be offered a salary of between £30,000 and £40,000 + impressive benefits package.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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